Due to changing software licensing models, with other innovative companies in all around the world, innfinision face rising competitive pressure to grow their core businesses. Shorter product cycle times are forcing them to rush into new product introductions, and focus on expanding their market share. The economics are also forcing them to align their valuable resources to critical tasks while attempting to reduce back-office costs. Similarly, SMEs and subsidiaries/divisions of larger companies find it increasingly time consuming and costly to develop, implement and support systems, maintain an IT infrastructure, find and retain scarce technical resources, and control IT expenditures.
SaaS (Software-as-a-Service) is the answer to these challenges. As an alternative to buying software and paying for periodic upgrades, paying for and maintaining technical resources and infrastructure, SaaS may provide a better alternative for many existing and future solutions. These include applications such as new product development, marketing, sales, customer service, portals, content management and collaboration being made available on a usage or time-basis via the Web. Since SaaS is subscription-based, upgrades are routinely provided during the term of the subscription and SLAs (Service Level Agreements) are always defined and followed to ensure the proper level of services and support.